CIOs in many agencies encounter significant challenges trying to move their agencies toward modernization. Successful CIOs are spending more of their time these days coaching and assisting the ones who haven’t been so fortunate. This one-for-all culture has a positive impact on how our government provides services. Change is, after all, not a simple or [...]
As we conclude another performance-assessment cycle, we reflect on our values as a company and on the contributions of our people. One particular aspect we highlight is innovation & creativity. In industry, we hear a lot about “big innovations,” but more commonly, it is the sum of smaller, everyday innovations that often make the biggest [...]
Agile frameworks vary dramatically even though they share a common set of principles. Organizations tend to initially adopt a framework based on their organizational culture and readiness and evolve it based on their experience in its application. Finding the right Agile framework to get started can be a challenge and may slow adoption as organizations [...]
Implementing change in government programs requires significant effort and commitment from leaders and managers. Here’s why: government bureaucracy functions (in a good way) as a persistent purveyor of service delivery stability that is the combination of official policy and historical implementation experience. A common example of the latter is the requirement for multiple explanatory paragraphs [...]
On November 15, 2019, BRMi team members gathered for Foodie Friday. It’s always nice to step away from our jobs and enjoy a few laughs over really good pizza. Headed by Michelle Draper, BRMi’s Social Committee organizes fun outings such as Foodie Friday so we can get together outside of work to socialize. It’s just [...]
More than 30 Federal agencies are either exploring RPA software tools or have one in production supporting the delivery of their services. Most of these early adopters discovered that automating a broken process will not significantly improve operational efficiency or customer service. They concluded that real value comes from a marriage between process streamlining and [...]
A few of BRMi's donors (clockwise to center): Leon Mizelle, Dana Wooster, Marie Han, Mike Battle, Anita Lynn, Helen Ann McCormick, and Yazan Abutaleb. October 2019, the BRMi Corporate Citizenship (BCC) Program Blood Drive BRMi leaders and client delivery team members donated blood to blood banks in the NCR throughout October. A few [...]
The U.S. Customs and Border Protection (CBP) Office of Field Operations has selected BRMi to provide robotic process automation (RPA) services to improve operational efficiency. Utilizing state-of-the-art intelligent-automation tools and process analysis competencies, we will operationalize automated assistants to manage the increasing workload created by an expanding public-private partnership program, the Reimbursable Services Program. "BRMi’s [...]
Mission owners are often faced with a daunting and seemingly insurmountable work backlog, making it difficult to keep customers and organizational leaders happy. Policy changes, shifts in the economy, availability of skilled staff, and other environmental factors that are beyond mission owners’ control all contribute to backlogs. But there is a solution! IT leaders can [...]
On September 11th, BRMi’s HR team attended a fascinating day-long seminar hosted by insurance brokerage firm NFP. Entitled “The Employee Journey,” NFP invited professionals from a variety of industries to present on topics such as employee engagement, fostering an innovative mindset, updates in the world of paid leave, and even cybersecurity. The highlight of the [...]