Leaders and Managers Are Key to Successfully Automating Processes

//Leaders and Managers Are Key to Successfully Automating Processes

Leaders and Managers Are Key to Successfully Automating Processes

Implementing change in government programs requires significant effort and commitment from leaders and managers.
Here’s why: government bureaucracy functions (in a good way) as a persistent purveyor of service delivery stability that is the combination of official policy and historical implementation experience. A common example of the latter is the requirement for multiple explanatory paragraphs and initials in nearly all contracts for benefits, i.e., health benefits, loans, disaster assistance, etc. These requirements represent historical experience that likely stemmed from challenges and litigation over time. It’s not uncommon for these requirements to become obsolete as policy and service delivery methods evolve. Yet, the bureaucracy that protects them may strongly resist efforts to reconsider their validity during process improvement initiatives. Loss of historical memory from employee reassignment increases risk.

Leadership and management acumen are critical to implementing process improvements.
Leaders communicate the art and value of the possible and motivate the workforce to succeed. Managers empower and support their teams. Managers put structures in place to preserve historical experience and to provide other constructs for success. These include ensuring that everyone understands and is accountable for their change-making role, planning and monitoring progress, and celebrating results. Process improvements are key to obtaining value from the use of intelligent automation (IA) tools.

Streamlining processes is an important first step for success with IA because IA provides only limited value without an optimized process to automate.
Streamlining activities may be derailed by concerns about process changes or may unintentionally unravel key historical requirements if the right structures aren’t in place to prevent potential mistakes. It is at this first step where leaders and managers will make or break process improvement initiatives. Leadership communication and progress review demonstrate commitment to results from process improvement, i.e., improved customer service and maximized use of available resources. Management structures provide the path to successfully adopting change and obtaining timely results.

BRMi’s history of helping government implement process improvements has led to exceptional competence for implementing IA initiatives.
We can help you quickly create and implement critical management structures. Our executive communications, change management, and process improvement expertise is supported by architecture and IA tool proficiency. Our historical experience will help you get started and get results quickly. Want to find out more? Contact us today for a free consultation. #areyouready?

By | 2019-11-21T13:24:31+00:00 November 21st, 2019|Uncategorized|Comments Off on Leaders and Managers Are Key to Successfully Automating Processes

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