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Leaders and Managers Are Key to Successfully Automating Processes

November 21st, 2019|Comments Off on Leaders and Managers Are Key to Successfully Automating Processes

Implementing change in government programs requires significant effort and commitment from leaders and managers. Here’s why: government bureaucracy functions (in a good way) as a persistent purveyor of service delivery stability that is the combination of official policy and historical implementation experience. A common example of the latter is the requirement for multiple explanatory paragraphs and initials in nearly all contracts for benefits, i.e., health benefits, loans, disaster assistance, etc. These requirements represent historical experience [...]

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